IT support staff

IT work environment

• Accounts and passwords
• Internet access
• Email
• IT security
• Virus information
• Calendar support

• Mobile computing
• Off campus access
• Web publishing

• Software
• Student lab SOE

• Student printing reimbursements
• Technical training
• IT mailing lists / forums
• Checklist for staff transferring departments

Audio visual services

• Video conferencing

University systems

• CMS
• MUSO
• SAP
• Callista
• MUTTS - Monash University timetable system

Systems support

• Central registration system (CRUX)
• Data storage management (DSM)
• Disk rental
• Linux support
• Novell services
• OpenVMS support
• Oracle support
• Unix support
• Vendor support pages

Network services

• Network status
• Network resources
• Technical notes
• Network tools

Teaching support

• Teaching space support

Research support

• Extended services for PGR students
• e-Research
• ResearchMaster 4 installation

Service interruptions

• Notification of a service interruption form

IT Strategy and Planning

• Information management
• IT strategic planning
• Projects
• IT architecture
• IT policies
• Service management
• Services catalogue
• Quality at Monash ITS

ITS publications

• News bITS (for IT staff)
• Publications catalogue
• Student computing at home survey