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ITS Procedure - Critical Incident Management - Key Staff
Senior Problem Managers
| Campus |
Service Area |
Senior Problem Manager (SPM) |
Alternative SPM |
| Berwick & Peninsula |
All local services |
George Lambiris
ITS Campus Manager |
Darrell Stitt |
| Caulfield |
All local services |
George Lambiris
ITS Campus Manager |
Hayden Hamwood |
| Clayton |
Client Services
Infrastructure Services
Application Services (Admin)
Application Services (MUSO & Portal)
Application Services (Web) |
Anne Pirera
Nicholas Eng
Nick Eden
Lisa Marsh
Sue Steele |
Sally Awad
Senior/Systems Operator on duty
Senior Technical Support Officer, AS
Senior Technical Support Officer, AS |
| Gippsland |
All local services |
Sahar Oujil
ITS Campus Manager |
Daniel Warren |
Critical Incident Managers
| Service Area |
Critical Incident Manager (CIM) |
On Call |
| Infrastructure Services |
Steve White
Manager, Production Facilities
John Baker
IT Continuity & Risk Analyst
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0409 350 613
0437 665 934
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| Client Services |
Anne Pirera
Service Support Manager, Client Services |
0411 179 805 |
| Application Services |
David Saint or Lindsay Macdonald
Manager, IAS, Application Services |
0400 894 220 |
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