Monash Email Frequently Asked Questions

This document is broken up into sections based on the various services that are offered. If you do not find the answer that you are looking for here, please contact the ITS Service Desk.

Contents

General Questions

• Password problems
• What software clients can I use with MMS?
• How can I change my mail client to use mail.monash.edu.au instead of mail1.monash.edu.au?
• How can I set a Vacation message?
• How do I forward messages to another mail account?
• Why can't I send email when I'm connected to the internet at home?
• What is the maximum attachment size I can send?
• What can I do if I need to send files larger than this?
• Why can't I compose or reply to emails in WebMail (pop-ups)?

Netscape Communicator

• Training notes
• Corrupt mail folders
• How can I find how much disk space I'm using?
• How can I change my Authcate password from withing Netscape Communicator?
• Mail account summary

Mozilla Suite

• Enabling Javascript
• Clearing the IMAP cache
• I get the error message "Mailbox does not exist"
• I have created a new Mozilla profile. How come my folders are still not working correctly?

Spam - General Questions

• What is Monash University doing to reduce Spam?
• What is Spam markup?
• What Spam score should I set as my threshold?
• What is a Email address 'white-list'?
• What emails are checked/not checked for Spam?
• If I forward my email to another account, will Spam email still be filtered?
• How does the Monash Email system identify an email as being Spam?
• How do Spammers get people's Email addresses?
• How do I report email that wasn't matched as 'Spam'?
• How do I stop specific emails being filtered into my Spam Folder?
• Does Email in my Spam folder count towards my quota usage?
• Who do I contact if I have a problem with Spam filtering?

Spam - Staff Specific Questions

• Can I use Microsoft Outlook or Outlook Express to filter Spam?
• My email client doesn't have steps to enable Spam filtering?
• Why would I use client-side filtering rather than server-side filtering?
• When an email is delivered into my Spam folder, I am not notified, why?

Email Viruses

• What does Monash University do to protect my email from viruses?
• What should I do if I think an email contains a virus?
• How can a virus get through the virus scanners?
• Why did I receive a virus notification email?
• Why are some attachments removed from email?
• What attachments are currently being removed?
• How do I send an email with a blocked attachment type?
• How do I get an attachment that has been removed?
• Where can I get more information on avoiding viruses?

Email Quotas

• How much space can I use?
• What are soft and hard quota?
• Why are there quota on the mailbox?
• What will happen if I exceed my quota?
• Why is the quota set at 300Mb?
• How can I find out how much space I'm using?
• How do I reduce my mail usage without deleting any of my mail?
• I've just deleted lots of old messages to free up space. Why does it say I'm still using more than I really am?
• I've exceeded my quota, but I can't delete any messages!
• I need more space for mail. What can I do?
• Why do I have to pay for additional space?
• For support staff: list of disk usage
• Is there a limit on the maximum amount of quota I can purchase?