Skip to content | Change text size

ITS home
 

Monash Email Mozilla Questions

This document will hopefully answer any questions you have regarding the Mozilla browser suite. Many will also apply to Netscape 6 and/or 7. Please see the main FAQ page for a list of other categories.

Contents

Enabling Javascript

To enable Javascript in Mozilla and Mozilla-based browsers:

  1. Select the Edit menu
  2. Select Preferences. The Preferences dialogue should appear.
  3. Click the + symbol next to Advanced (in the list on the left) to expand the Advanced tree
  4. Select Scripts & Plugins
  5. Under Enable JavaScript for, ensure the Navigator box is checked. Mail & Newsgroups should normally not be checked.
  6. Click OK

Clearing the IMAP cache

To clear your local IMAP cache:

  1. First, close all Mozilla processes (including QuickStart if you have that feature enabled: right-click on the system tray icon and choose "Exit Mozilla").
  2. Navigate to your profile directory. That may be in one of several places, depending on what operating system you are using:
    • Windows 95, 98 and ME (without log-in): C:\Windows\Application Data\Mozilla\Profiles\
    • Windows 95, 98 and ME (with login): C:\Windows\Profiles\USERNAME\Application Data\Mozilla\Profiles\
    • Windows 2000, XP: C:\Documents and Settings\USERNAME\Application Data\Mozilla\Profiles\
    • Macintosh: ~/Library/Mozilla/Profiles
    • Linux: ~/.mozilla/
  3. Open the directory for your profile name, and then open the GIBBERISH.slt directory.
  4. Make a backup of the ImapMail folder.
  5. Now open your ImapMail folder.
  6. Delete any .msf files, and if there are any subdirectories, delete the .msf files in those as well.
  7. Your IMAP cache is now cleared. You can now restart Mozilla.

If after clearing your IMAP cache Mozilla still displays your folder structure incorrectly, your subscription cache on the server probably needs fixing. Contact ITS for assistance.

I get the error message "Mailbox does not exist"

This means that the mail folder on which you are trying to perform some operation does not actually exist on the mail server. The easiest way to verify that the folder does not exist is to log into WebMail and click on the Folders tab. The folders displayed here are exactly what exists in your account. If the folder in question is not listed (or is listed in some other location than where Mozilla expects it to be), then you will need to fix your folder subscription.

To fix your folder subscription:

  1. Open the File menu
  2. Select Subscribe...
  3. Click all + symbols in the folders list to completely expand the tree
  4. Unsubscribe from any folders that do not exist in the WebMail interface
  5. Subscribe to any folders that do exist in the WebMail interface to which you are not currently subscribed
  6. Click OK to close the dialogue box

I have created a new Mozilla profile. How come my folders are still not working correctly?

Mozilla stores subscription and some other information on the server only. When you create a new profile and connect it to your existing email account, it uses the same subscription information as your other profile. If the other profile was broken, the new profile may well end up with the same problems. A good first check is your folder subscriptions, detailed above. If your subscriptions check out ok, and you're still experiencing problems, contact the ITS Service Desk.