ITS Services Catalogue

The Services Catalogue provides details of services offered by the Information Technology Services (ITS) Division to the University community.

The catalogue contains information regarding:

who can use the service
the description of each service
where to get further information
access to additional information, such as service statements which show responsibility, performance and service dependency information.

To improve the quality of our services, we would appreciate any feedback about the Services Catalogue.

Please note that service statements on this site require approval from all relevant stakeholders. Previous service statements for 2005 – 2006 are available online.

IT services for administration	Course information and enrolment systems (CUPID, Course Finder, WES) Financial information system Human resources information system (SAP) Load planning and monitoring (Kronos) Student information system (Callista) Timetabling systems (Allocate+, Syllabus+ and MUTTS) Web facilities and services (Includes CMS)
Communications services	Enhanced Telephony Processing System (ETPS) Fixed data network Internet services Mobile telephones Monash dial-up service Telephone services TV Streaming Wireless network
IT services for education	Central teaching space support Computing laboratories Core business evaluations system Flexible learning support system IT support for students Monash University Studies Online (MUSO) - Blackboard my.monash enterprise portal Student desktop environment Student messaging Student printing environment
IT services for research	Research data storage (LARDS) High performance and grid computing - Monash Campus Grid (MCG) Research administration information systems (ResearchMaster, TARDIS, ROPES)
Staff productivity services	IT support for staff PC videoconferencing Staff desktop environment Staff messaging Staff printing environment Videoconferencing
Additional direct charge services	Application development Desktop support Server hosting

ITS Services Catalogue

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