What is this service?
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This service is the provision of desktop support services to any faculty, division or affiliate organisation on a fee-for-service basis.
Desktop support is the provision of assistance and support for the computing equipment and staff located at the client’s premises.
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Who can use it?
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Authorised Monash University staff at Australian campuses and other authorised users.
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How do I get it activated?
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Contact the ITS Service Desk for information regarding desktop support services.
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How do I use it once it is activated?
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Authorised staff should log a support request.
Faculty staff should contact their local IT support in the first instance to request desktop support services unless otherwise directed.
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How much does it cost?
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There are a number of options available with various costs associated. For more information contact the ITS Service Desk.
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Where can I find more comprehensive information on this service?
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Desktop Support - Service Statement (Monash Only)
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