What is this service?
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This service is the provision of direct support, information and training services provided by the ITS Division. This service includes:
- a multi-channel service desk
- the publication of support material
- a web support channel
- training resources and facilities
- the on-line service includes publications, support material and training resources.
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Who can use it?
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Authorised students at all Monash University locations.
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How do I get it activated?
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This service does not require activation.
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How do I use it once it is activated?
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Multi-channel service desk: Visit the ITS Service Desk page for a list of service desk locations.
Support material: Visit the IT information for students page.
Web support channel: use the ITS request form to log a support request.
Training resources: The student should log into their my.monash enterprise portal, select the 'Study and enrolment' tab, select 'IT Resources' and then select 'IT Training'.
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How much does it cost?
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This is a centrally funded service.
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Where can I find more comprehensive information on this service?
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IT Support For Students - Service Statement (Monash Only) |
