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Service quality and improvement


What is this service?

This service assists the ITS Division in service planning and continuous service improvement by consulting with key clients and ITS staff members and advocating IT service management best practice across the University.

Who can use it?

This is an ITS internal enabling service.

How do I get it activated?


This service does not require activation.


How do I use it once it is activated?


Service management: Visit the  ITS Service Management page for more information.

Quality: Visit the quality at ITS  page for more information.


How much does it cost?

This is a centrally funded service.

Where can I find more comprehensive information on this service?

Service Quality and Improvement - Service Statement (Monash Only)