What is this service?
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This service is the provision of direct information, support and training for services provided by the ITS Division. This service includes:
- second level IT support for staff via a multi-channel service desk for issues referred on by faculty IT support staff.
- the publication of support and information materials.
- a web supported channel.
- training resources and desktop support facilities.
Note - First level IT support is provided by the faculty, as per the Monash University Information Technology Policy.
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Who can use it?
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Authorised staff at all Monash University campuses and staff in affiliate organisations which are connected to the Monash University data network.
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How do I get it activated?
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This service does not require activation.
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How do I use it once it is activated?
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Multi-Channel Service Desk: Visit the ITS Service Desk page for a list of Service Desk locations.
Support material: Visit the IT information for staff page for staff support information.
Web support channel: Visit the ITS Request form page to log a support request.
Training resources: Visit the IT training for staff page for information regarding staff IT training.
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How much does it cost?
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This service is centrally funded.
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Where can I find more comprehensive information on this service?
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IT Support for Staff - Service Statement (Monash Only)
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