Individual Services

Note: Service availability, supported hours, KPIs, outages 

Information Technology Support for Students

• Provide Standards, Software and Servers for Student Computing Laboratories
• Student Messaging Service
• Student Printing Services
• Provide Non-bookable Computing Facilities for Students
• Provide IT Support and Training for Students
• Maintain & Develop a Portal (my.monash)
• Provide Unix and Database Technical Support for Teaching
• Internet Services
• Provide Management Systems for Registration and Authentication
• Develop and Implement University-wide IT Security
• Develop and Implement University-wide IT Policy and Planning

 Staff IT Work Environment

• Provide Standards, Software, Servers and Desktop Management Systems for Monash Staff
• Provide Messaging and Scheduling Services for Staff
• Provide Centralised Network Printing
• Provide IT Support and Training for Staff
• Web Facilities and Services
• Maintain & Develop a Portal (my.Monash)
• Provide and Maintain General Purpose Systems
• Provide Facilities Management and Application Hosting for non Information Technology Division Systems
• Internet Services
• Provide Management Systems for Registration and Authentication
• Develop and Implement University-wide IT Security
• Develop and Implement University-wide IT Policy and Planning

Provide Centrally Programmed Space 

• Educational Technology Equipment

Audio Visual Production Services

• Video Conferencing Services

Provide Network Services

• Network Support

Provide Telephone Services

• Telephone Support

University Applications - For Faculties

• Maintain and Develop a Course and Unit Publication Information System (CUPID)
• Maintain and Develop a Learning Management System (WebCT)

Provide Research Services

• Provide High Performance Computing Services (ITS)

  NOTE: The following Service Statements are in draft format and have not yet been approved and ratified by the relevant stakeholders

University Applications - For Divisions

• Maintain and Develop a Student Information System (Callista)
• Maintain and Develop Timetabling Systems (Allocate+ and Syllabus Plus)
• Maintain and Develop a Research Management System (Research Master)
• Maintain and Develop a Library System (Voyager)
• Maintain and Develop an Off Campus Student System (CeLTS)
• Maintain and Develop a Financial System (SAP Finance)
• Maintain and Develop a Human Resources System (SAP HR)