Networks Standard Services

1.0 Installation

1. New data port installation
2. Provide fibre infrastructure

2.0 Incident Management

1. Resolve issues with the network
2. Investigating network performance

3.0 Monitoring and Capacity Management

1. Access Control List (ACL) additions and management
2. Monitoring for faults
3. Fault resolution
4. IP address management
5. Subnet management
6. Expanding subnet to cater for production systems
7. Multicast and imaging standards

4.0 Billing Management

1. Provide billing information for monthly network access charges
2. Cancellation of data ports
   Note: These services are provided via WebNet Data port billing.

5.0 TV Streaming Service

1. Supply and installation
2. Fault resolution

6.0 Installation

1. Audit, quote and bill for Wireless Access Point (WAP) installation
2. Provide conference wireless services

7.0 Incident Management

1. Provide information for client setup for ITS supported Operating Systems
2. Fault resolution
3. Monitoring for faults
4. Registration of PC/Laptop for the wireless service
5. Provide wireless security resolution

8.0 Monitoring and Capacity Management

1. Air management – ITS manages the 2.4 and 5.8 GHz wireless spectrum range within the grounds of Monash University

9.0 Border Management

1. Provide the border infrastructure
2. Filter, monitor and manage

10.0 Firewall Services

1. Manage the Access Control Lists

11.0 Internet Authentication & Traffic Shaping Services

1. Provide staff / student / guest user authentication for Internet access
2. Provide Server / Commercial / eResearch IP range based authentication for Internet access
3. Manage authentication exemptions
4. Provide staff / student / guest and IP range internet traffic shaping to ensure equitable use of the Internet service.

12.0 Routing Management

1. Redundancy management to reduce core/edge network link failure – Resiliency
2. Ongoing management of the core/edge network
3. Setting up/modifying point to point links
4. Configuring and modifying the following BGP, EBGP and OSPF protocols
5. Monitor the core/edge network for any faults
6. Fault resolution

13.0 Billing Management

1. Detailed usage report
2. Requesting access to the billing system reports
3. Service issues
   • Data irregularity
   • Data availability

Note: These services are provided via Monash Internet Billing (MIB).

14.0 Remote Access Management

1. Provide VPN Service
2. Provide dial in access via modems

15.0 Domain Name Registration Management

1. Enable, monitor and control the interaction of devices connecting to the network.
2. Facilitate access to application and higher-level services.
3. Provide accounting, billing and reporting services.
4. Domain name registrations with internal and external naming authorities.
5. Monash Network Address Management
6. Network Address Plan and Allocation
7. DNS, DHCP and BootP services.
8. Directory and user database services
9. Network monitoring services
10. Network traffic, performance, KPI analysis services.
11. Accounting, billing, reporting services
12. Time (NTP) services

16.0 Monitoring and Management

1. Manage and monitor the health of the network (via Statseeker)
2. Collect and provide traffic details for all network ports (via Statseeker)
3. Traffic reporting and trend analysis (via Statseeker)
4. Manage, monitor and optimise (via Quality Of Service (QOS))
5. Track all devices connected to the network (via WebNet)
6. Monitor of network data port usage (via WebNet)
7. Provide and manage the historical data of the network (via WebNet)

17.0 Incident Management

1. Providing management reporting on historical data and trend analysis
2. Providing customers with updated information of progress of adds, moves and changes

18.0 Monitoring and Capacity Management

1. Monitor the performance to plan for future enhancement and upgrades

19.0 Content Switching Module (CSM)

1. Creating backup server farms
2. Patching of new service to the server farm
3. Load balancing
4. Load balancing management
5. Setting up probes, cookies and stickiness
6. Setting up HTTP redirection / insertion
7. Expanding subnet to cater for production servers

20.0 Secure Socket Layer (SSL)

1. Providing certificate management for SSL
2. Providing SSL Offloading for HTTPS web sites and SSL Termination for Programs that utilise SSL
3. Providing security (i.e. confidentiality, message integrity, and authentication) for Web traffic
4. SSL off loading including HTTPS for performance improvement

21.0 Server Connection

1. Setting up ports on the server precinct

22.0 Storage Area Network (SAN)

1. Provide fibre infrastructure
2. Provide SAN switching
3. Provide the network between server and disk

23.0 Virtual Private Network (VPN)

1. Provide VPN service
2. Provide VPN client software for ITS supported Operating Systems

24.0 Blade Center Connections

1. Support HP (c-class & p-class) blade centers
2. Provide resilient blade server connections via the integrated Data and SAN modules to the server precinct
3. Setting up ports for blade servers on the integrated data switches