Staff Telephones

Usage

• Request a new phone
• Report telephone problems
• Using your telephone
• Monash internal directory service (MIDS)
• Enhanced telephony processing system (ETPS)
• Search phone directory
• Calling line identification
• Telephone FAQs
• Australian university directory numbers
• University switchboards

Changes

• Online services
• Change telephone and directory details
• Change calling access level

IP Telephony

• Project website and schedule
• Installation standards during migration
• Standard and emergency phones
• Call queuing and IP telephony
• Call routing and dial plan

• Using your telephone
• Troubleshooting guide

User Manuals

• Telephone user manuals

Voicemail

• Voicemail instructions

Requests and Procurement

• Standard telephone services
• Conference calls and phones
• Service installations and changes
• Extension cancellations
• Procurement

• Telephone billing
• Fixed line phone catalogue
• Telephone delegate

Mobile Phones

• Orders
• Repairs
• Mobile service changes and cancellations
• Number transfers
• Mobile phone helpdesk

• Mobile billing
• Mobile wireless data plans