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Telephony Frequently Asked Questions

How can I divert my phone, transfer a call or get more info about general usage of my phone?

All the IP phone and PABX features can be found at Using your telephone

I want to activate a phone point / move a phone / purchase a handset / change my handset type?

Submit a formal request on our ordering page: Service Installations and Changes

Why can't ITS activate an existing phone port instantaneously?

A cabled phone port does not mean it is connected to the PABX telephony exchange. A technician must come out and patch it to the PABX.

Note: All new IP phones have been enabled to work on all existing and activated data ports. You are now able to move your IP phone in the same way you move your computer when moving office.

What is the status of my request?

Call extension 51777 and request a status check.

I have a problem with my existing phone. It is not working properly.

Please refer to the Telephone problem reporting page.

Does the fault line handle mobile phones?

No - see the Mobile Procurement website.