Call queuing and IP telephony

One of the few telephony features that new IP telephony service does not offer, which was incorporated on the older PABX system, is call queuing.

This feature is used by a number of departments for holding calls in a queue, answered by the next available member of the group defined to answer those calls. IP telephony offers viable alternatives to match this functionality, such as sophisticated call hunt group technology. ITS is available to discuss this as part of the rollout process.

For departments however that specifically require queuing for their business, a Call Centre solution such the Enhanced Telephony Processing System (ETPS) should be considered. For more information on ETPS refer to the Enhanced Telephony Processing System (ETPS) page.