Monash Voicemail Service

Voicemail at Monash University is a computerised voice and fax messaging system available to telephone extension users of Monash's telephone network. All staff are encouraged to adopt the Voicemail service to provide a standard interface to callers from inside and outside the University.

• Basic Service
  Description of the voicemail service offered through Monash Voicemail.

• Getting started
  Setting yourself up with Voicemail.

• Managing messages
  Notes on methods of message notification, including Voicemail notification client software and its installation, access to messages, message retention.

• Frequently Asked Questions

• On leave options
  Setting your Voicemail while you are on vacation.

• Guidelines
  Notes on how to create your personal greeting, the impact on the secretarial role, leaving messages, responding to messages, answering calls, and navigating within Voicemail subscriber options (including the Help function), diverting calls, Voicemail and hunt groups.

• Quick reference guide
  Print it out and pin it up by your telephone; a handy guide to help you maintain your Voicemail service.

• Voicemail Faults
  Reporting problems with your voicemail service.

• Other services
  A description of options, in addition to the basic service, to be offered through Monash Voicemail.