Additional voicemail instructions

IP Voicemail service

Key ahead in anticipation of Voicemail prompts

Once familiar with commonly used procedures, you may anticipate the voicemail offered options and continuously enter the necessary sequence of digits to get to the required point in a dialogue. For example from your handset:

• To listen to new messages: dial 27027 (or Messages button), as soon as an answer is apparent, key:

  [password]  #  1

• To re-record your personal greeting: dial 27027 (or Messages button), as soon as an answer is apparent, key

  [password] # 4 1 1

  speak your new greeting at the tone, key # to end the recording.

Navigating within Voicemail Subscriber Options (0 for help, the * to step back)

The IP Voicemail Quick Reference Guide details the dialogue available to a subscriber having dialed in to Voicemail (27027 or Messages button). The following text highlights the use of the 0 and * telephone keypad keys in navigating whilst within Voicemail.

While in the system you are presented with options at different stages of a call. The options presented at each point are the options relating to basic Voicemail usage - listen to your messages, leave a message etc.

In using the Help key (0) at any point in the dialogue, all of the options available are offered including both the basic options and additional ones. For example whilst listening to a message, pressing 0 will interrupt the replay and advise you of the full range of options available during message replay including restart, skip to next message etc. Frequent use of the Help key 0 during early use of voicemail will allow you to familiarise yourself with those aspects of the facility which suit you.

The * on your telephone keypad allows you to step back within the voicemail dialogue to the previous level.

Voicemail and Telephone Diversions

With the introduction of voicemail an automatic diversion takes effect for voicemail activated extensions. Generally calls direct to such extensions which are not answered will divert to voicemail (27027) connecting the caller with the associated voice mailbox. Calls may also be diverted to voicemail by the immediate diversion facility code at an extension CFwdALL 27027. To clear immediate diversion press CFwdALL.

See the IP Voicemail Quick Reference Guide for all options.

Use * to cancel the present option and return to previous menu.

Use 0 to list all options available to you.

To change your message:

Dial voicemail 27027 (or Messages button) key security code # then 4 1 3 1 1

To change security code:

Dial voicemail 27027 (or Messages button)  key current security code # then 4 3 1

To change your name:

Dial voicemail 27027 (or Messages button) key current security code # then 4 3 2

Options during playback:

3   Delete (discard)
2   Save
1   Review