|
|
|
Basic Voicemail Service
In its most basic form (which it is expected that most staff will employ):
- Voicemail provides a centralized recording facility associated with each telephone
extension, called a Voice Mailbox. Voicemail provides options for incoming callers to
either leave a message in your Voice Mailbox or have their call transferred to an
alternative extension when their call is not answered.
- An incoming call will normally only be diverted to Voicemail after it has rung but
not been answered (a six ring diversion). Where appropriate, immediate diversion or
diversion while your telephone is busy may also be effected.
- Voicemail provides you with very flexible and secure access to your Voice Mailbox
from any tone-dialing telephone in the world, to listen to messages, forward messages
to others' mailboxes, or record messages for others. Note that although the use of
iSDT and Multiline handsets within the university normally requires special action for
keys to generate tones during calls (**9 facility), access to the Voicemail service
will automatically set the "MF TONES IN USE" mode.
- Voicemail provides notification at your desk of incoming messages by altering the
dial tone on your extension, or by a displayed message at your
extension, or via an alert icon on your networked
PC computer workstation. It can also provide for notification via an automated outgoing
telephone call to a personally nominated telephone number. Unfortunately the PC software is not MAC compatible.
Two options are available with the Basic Voicemail Service:
- Callers, having been diverted to your Voice mailbox may be given the option to
transfer their calls to a nominated associate or secretary.
- In some circumstances it may be appropriate to have callers to a number of
extensions reaching a common Mailbox on diversion to Voicemail. An applicant for
Voicemail may nominate other extensions which will share their Voice Mailbox.
This basic service can both improve client services and general productivity:
- The more than 30% of calls to Monash extensions which would otherwise go unanswered
can be processed giving callers the opportunity to leave a detailed message or to speak
to someone at an alternative extension.
- Much of the administrative time presently spent writing, delivering and possibly
losing messages on postal notes can be saved.
- If appropriate messages are left, the telephone tag phenomenon can be drastically
reduced.
- It can provide a convenient alternative to having a caller on hold while waiting
for someone who is temporarily unavailable.
- The information content of voice messages is often greater than that provided by
the equivalent mail or email.
Telephone service rental charges cover the cost of this Basic Voicemail Service for
all telephone extension users.
If you have any queries or feedback, please
submit a request through the Servicedesk or call ext 50556
|