Standard voicemail service

The Standard Voicemail service (which is the service most staff will use):

• Provides a centralized recording facility associated with each telephone extension, called a Voice Mailbox. Voicemail provides options for incoming callers to either leave a message in your Voice Mailbox or have their call transferred to an alternative extension when their call is not answered.
• An incoming call will normally only be diverted to Voicemail after it has rung but not been answered (a six ring diversion). Where appropriate, immediate diversion or diversion while your telephone is busy may also be enabled.
• Voicemail provides you with very flexible and secure access to your Voice Mailbox from any tone-dialing telephone in the world, to listen to messages, forward messages to others' mailboxes, or record messages for others. Voicemail provides notification at your desk of incoming messages by altering the dial tone on your extension(analogue handset), or by a displayed message/indicator on your handset.

  Two options are available with the Basic Voicemail Service:

  • Callers, having been diverted to your Voice mailbox may be given the option to transfer their calls to a nominated associate or secretary.
  • In some circumstances it may be appropriate to have callers to a number of extensions reaching a common Mailbox on diversion to Voicemail. An applicant for Voicemail may nominate other extensions which will share their Voice Mailbox.

This basic service can both improve client services and general productivity.

Telephone service rental charges cover the cost of this Basic Voicemail Service for all telephone extension users.

If you have any queries or feedback, please submit a request through the Servicedesk