Voicemail: Getting Started

Before proceeding please read this page and the Voicemail Guidelines document, taking particular note of the discussion of personal greetings. At any time during later sessions with Voicemail, keying # will provide a repeat of options available to you.

If you experience difficulties establishing the service, please submit a request through the Servicedesk or call ext 50556

To set up Voicemail

1. Submit a request through Service Installations and Changes requesting voicemail to be added to your "extension".

2. You will be notified when your Voicemail box setup has been completed. When you are notified, you will be provided with your initial security code.

3. From your extension dial 26026. Voicemail recognizes your extension number and will prompt you to enter the provided security code.

4. Voicemail will direct you to record both your name and a personal greeting:

   • Name: Your name is recorded by itself to be used to confirm your mailbox identity by another Voicemail subscriber. It is not part of your answering message.
   • Personal greeting: This will be played to a caller diverted to your Voice Mailbox and should include your name, eg "You have called Dale Smith of Information Technology Services... I am unable to take your call right now, but will return your call ..."

5. On completion your Mailbox is ready to use. It is advisable to test Voicemail from your caller's perspective, before committing to use it.

Test Voicemail

• Choose a time when you are not expecting calls.
• Divert your extension to 26026 (lift receiver and key #926026).
• Call your extension from another handset and follow the directive of your personal greeting to leave a test message.
• Clear the diversion at your extension (lift receiver and key ##9). Wait for and become familiar with the message arrival notification (see Message Notification for types of notification).
• Call into Voicemail (26026) to retrieve the message, becoming familiar with the basic message handling facilities.
• If you are happy with your recorded name and personal greeting proceed to the next step, otherwise follow the directions to re-record either your name or greeting.

Basic Voicemail Service Options

• Additional extension numbers: You may nominate one or more additional extension numbers which will share your Voice Mailbox. Callers to these extensions who are diverted to your extension and subsequently to Voicemail will receive your greeting and any message left will be left in your Voice Mailbox.
  Either list the additional extensions and their users in your Service Installations and Changes request, or by submitting a request through the Servicedesk.

• Transfer extension: You may nominate an extension to which callers will be transferred on keying zero. This facility should only be used where appropriate. You must receive authority from the target extension user and your personal greeting should reflect the use of this facility. (The target extension must also be a voicemail user.) If you require one of the basic voicemail service options please request the option in your Service Installations and Changes request or by submitting a request through the Servicedesk. All forwardings to, or from your extension will be removed when voicemail is activated.

  Note: previously programmed forwarding of your calls will be replaced by automatic forwarding on no answer to Voicemail. It may be appropriate that the target of previous forwarding becomes the target for callers' optional transfers. Your email should detail the transfer out extension and its user.

If you have finished and wish to revisit any of the steps above, see the Voicemail Quick Reference Guide .