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Managing voicemail messages

PABX Voicemail service

The following notes indicate the various methods by which you can be notified of your messages, and how to access them:

Message Notification

Notification of Voicemail message arrival may take a number of forms:

  • Altered dial tone: If your extension is an analogue service (not an iSDT or a Multiline handset), new message arrival is indicated by a continuous high pitched dial tone.
  • Displayed message: If you have an iSDT or a Multiline handset, "VMS MSG WAITING" will be displayed to indicate new message arrival. The Multiline handsets will also emit a tone to indicate message arrival. Although the displayed message on a Multiline handset is automatically cleared on accessing messages, the iSDT handsets require the user to manually delete them (Delete key).
  • PC Access: Mini PC Client - Message Waiting Indicator: This consists solely of a little icon in the tool-bar which indicates whether the user has any new VoiceMail messages waiting.
  • Call out: You may set up Voicemail such that it will place one or a number of telephone calls to nominated telephone services according to a schedule to advise of new messages and to initiate your access to them.

Access to Messages

Telephone access to messages:

  • From a Monash extension dial 26026 or from other telephone services dial either of the national numbers 99026026 or 51226026 with the appropriate prefix - STD, international access code, or country code.
  • As directed, enter your extension number and then your security code.
  • You will be advised of any new messages. Follow the directions to listen to them.
  • A record of when each message was left is recorded. This is not played during normal message playback unless requested. Request for this information involves keying 0 at the end of message playback.
  • For other controls while listening to messages refer to the Voicemail Quick Reference Guide and to Voicemail Guidelines.

Message Retention

At this time messages are retained in the system for 14 days. After expiry of that period a message header is still retained which indicates when the expired message was left and in some instances who left it. These headers will be retained until you delete them.

If you have difficulties with the service, please submit a request through the Servicedesk.

 

  
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