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ITS Communications Framework

The ITS Communications Framework is a set of processes, tools and templates, designed to enable ITS to communicate effectively with its stakeholders by means of consultation and information dissemination. Covering general communications audiences, principles and channels, application of the Framework is flexible as required for an individual project.

The central document of the framework is: ITS Communications Framework (doc 125kb)

Tools and Templates

Communications Matrix - Appendix A (xls 55kB)
Protocols for specific ITS communication objectives including: strategic; service; critical incident; project; website; and media communications. It provides detailed information on the who, how, and when to contact.

ITS Communication Channels – Quick reference guide - Appendix B
A quick reference guide to common ITS communication channels, including the stakeholders they may reach.

ITS Stakeholders– Quick reference guide - Appendix C
A quick reference guide to common ITS stakeholder groups and audiences, including appropriate communication channels.

ITS Communications Plan - Template - Appendix D (doc 100kB)
A template designed to assist Service Coordinators and Project Managers to develop a Communications Plan to accompany the introduction of a new service or a major change to an existing service.