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Issue Management
Every project inevitably will have a number of issues arise during the project’s lifecycle. A defined and methodical process to manage issues is a useful tool to ensure issues are raised, investigated, escalated and resolved in an efficient manner.
The proper use of an issues log can provide:
- a method for team members to openly raise issues.
- a means of re-assigning and tracking issues.
- a means of analysing and prioritising issues.
- a means of reporting on issues.
- an indicator of the project ‘health’, and production readiness.
- a record of resolutions, as reference for future similar or same issues.
The template and accompanying guide are below
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