Installing Sophos@Home
These instructions will guide you through the steps for installing Sophos@Home. It is split into the following sections:
Before you begin
Download the Sophos@Home installer file from the following link:
http://sophos.monash.edu.au/Sophos@Home.exe (exe 43.9MB)
Note: You will need to enter your Authcate username and password to download the installer file.
It is also recommended you read the following:
Uninstalling existing Anti-virus programs
Previous versions of Sophos or any other vendors anti-virus program must be uninstalled.
| Step |
Action |
| 1 |
From the Start menu, select Settings>Control Panel>Add/Remove Programs. |
| 2 |
Select Sophos AutoUpdate from the list of programs. |
| 3 |
Select Remove.
|
| 4 |
Select Yes when asked "Are you sure you want to remove...". |
| 5 |
Select Sophos Anti-virus from the list of programs. |
| 6 |
Repeat steps 3-4 to remove Sophos Anti-virus. |
| 7 |
Restart your computer when prompted. |
Install Sophos@Home
| Step |
Action |
| 1 |
Close any programs you have running. |
| 2 |
Open the Sophos@Home installer file on your desktop.
|
| 3 |
Wait while Sophos@Home installs.
|
Configuration
| Step |
Action |
| 1 |
Right-click on the grey Sophos shield in your System tray
|
| 2 |
Select Configure updating
|
| 3 |
Enter your Authcate username and password in the User Name and Password fields including the Confirm Password field.
Note: Do not change the Address field
|
| 4 |
Select the Secondary Server tab and repeat step 3. |
| 5 |
Select Ok to save changes and exit. |
Updating
| Step |
Action |
| 1 |
Right-click on the Sophos icon in your system tray (grey shield) |
| 2 |
Select Update now
|
| 3 |
Wait while Sophos updates
|
| 4 |
Check that the Sophos icon in your system tray has turned blue. |
| 5 |
Hover your mouse pointer over the Sophos icon in your system tray and check that a "Protected by Sophos" message appears.
|
Note: You can manually check for Sophos updates at any time by right clicking the Sophos icon in your system tray and selecting Update now.
Troubleshooting
- Most issues with Sohpos anti-virus are caused by incorrect configuration settings. Follow the Configuration steps above to check these settings.
- The Sophos support knowledgebase contains details of a large number of typical problems and their resolution.
- For additional assistance, please contact your local IT service desk.
Note: If you change your Authcate password at any time, you will also need to change it in Sophos (see Configuration steps)
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