ITS Data Storage Management Framework

Table of Contents

Data Storage Management Organisation

Asset Control

Client Interface and Communications

Design and Development

Implementation

Operation

1. Data Storage Management Organisation

   1.1   Introduction

   1.2   Data Storage Management Policy

   1.3   Data Storage Technical Architecture Principles

   1.4   Data Storage Services

           1.4.1 Disk Storage

           1.4.2 Backup Recovery

           1.4.3 Archiving

           1.4.4 Disk Storage Ratings

   1.5   Data Storage Management Procedures

           1.3.1  Change Management

           1.3.2  Access Control

           1.3.3  Physical Security of Storage

           1.3.4  Logical Security of Storage

           1.3.5  Cost Recovery

           1.3.6  Provisioning

           1.3.7  Procurement

   1.6   Data Storage Team

   1.7   Team Management and Resource Allocation

   1.8   Disaster Recovery Planning

2. Asset Control

   2.1   Procurement

   2.2   Support Maintenance

   2.3   Tracking

   2.4   Capacity Planning

   2.5   Retirement / Disposal

   2.6   Cost Recovery

3. Client Interface and Communications

   3.1   Service Manager

   3.2   Service Level Agreements

   3.3   Consulting Services

   3.4   Establishing Customer Requirements

   3.5   Problem Management

4. Design and Development

   4.1   Introduction

   4.2   Innovation

   4.3   Central Storage Infrastructure

   4.4   Customer Solutions

   4.5   Designing Disaster Recovery Planning

   4.6   Building IT Security into Storage Designs

   4.7   Performance Requirement / Testing

   4.8   Customer Requests and Quotations

   4.9   Optimization of Resources

5. Implementation

   5.1   Introduction

   5.2   Provisioning of Storage

   5.3   Central Storage Infrastructure

           5.3.1  Upgrades

           5.3.2  Disaster Recovery Infrastructure

           5.3.3  Monitoring

           5.3.4  Retirement

           5.3.5  Performance Testing

   5.4   Application IT Security

   5.5   Reporting

           5.5.1  Capacity Planning

           5.5.2  User

           5.5.3  Staff

   5.6   Administration of Storage Area Network

           5.6.1  Storage Array

           5.6.2  Network

           5.6.3  Backup / Restore environment

   5.7   Storage Resource Management Tools

6. Operations

   6.1   Introduction

   6.2   Storage Resource Management Tools

   6.3   Problem Management

           6.3.1 Vendor Support (ITS only)

   6.4   Monitoring

   6.5   Ongoing Cost Recovery

   6.6   Disaster Recovery Testing