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The following information will be required on the Data Storage
request form:
- physical location of the server which the storage will be connected
to
- server details including, name, IP address, OS specifications,
network connection type.
- when the storage is required by
- capacity required
- customer details including, name, position, contact details, cost
centre, authorizer and authorizer signature.
- service options required, eg disk storage, backup requirements,
archive requirements.
- special requirements, eg performance
- contact details for DSM team for people requiring assistance
to complete the request. This could be as simple as a quick phone call
or consulting service
Initially this form will be paper based but it is envisaged it will be
transferred to either a web based or Heat system in the future.
All requests will be forwarded to
DSMrequest-l@its.monash.edu.au
The data storage request form can be downloaded from
here.
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Requests need to be analysed based on the
urgency and complexity of each request. Initial analysis will be conducted
by DSM Team Leader or delegate who will engage the other team members.
The diagram
below shows the analyse request process.
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As a customer it is important to
know your request has been received and when you will hear further. The DMS
Team Leader will email the customer with the following details:
- acknowledging the request receipt
- outline the process for managing non standard requests
- provide an estimated time frame for when the user can expect the design
solution
Prior to providing an ETA for the implementation of solutions, whether
standard or non-standard, ITS needs to establish the capacity is available
onsite to deliver the solution. The capacity is not available onsite, the
necessary delivery and installation lead times need to be include in the ETA.
A provisioning capacity checklist is available here.
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Design of a solution is dependant on
the nature of the request and too complex to document here. The guiding
principles for designing a solution are:
-
ensure you fully understand the
request, what is the customer expecting you to deliver. You may want to
consider including the customer in the design meeting to answer any
questions.
-
gather the correct skills together
to design the solution.
-
document the solution design to
include into the correspondence with custom. This will eliminate any
ambiguity later over what was to be delivered.
-
solutions must be appropriate for
the users needs.
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Complete the quotation form which can be found at http://www.its.monash.edu.au/staff/systems/dsm/technical/forms/ds-quote.xls
This should be forwarded to the person requesting the storage with the
documented solution.
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The customer receives the solution and quotation and decides whether to:
- proceed with the implementation,
- reject the solution,
- or contact the DSM team from further discussion on solution.
The customer accepts the solution by completing the cost centre and fund
codes and forwarding sending the form back to
DSMrequest-l@its.monash.edu.au
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The customer will sign the quote and forward back to
DSMrequest-l@its.monash.edu.au
requesting we proceed.
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Just do it!
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It is important the the customer be notified via email when the solution is implemented.
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Send a copy of the provisioning request form to the administration office for
the transfer of funds.
Move the request form into the completed folder and close off any open jobs.
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Update the relevant documentation.
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Should you wish not to proceed with implementing the solution, please send
email to
DSMrequest-l@its.monash.edu.au.
It would be appreciated if you could provide constructive feedback regarding
why your are not proceeding as this can be a useful learning exercise for the
DSM team.
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Email will be sent by the DSM Team Leader to the customer detailing the
reasons for rejecting the request.
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