Introduction to usability and user-centred design
Note: Please note that this is an archived presentation and content may be out-of-date or incorrect.
Summary
With more and more business being conducted online rather than face-to-face, it is important that we build web sites and applications that are easy to use. Poor web usability can result in loss of business, frustrated clients, staff errors, and increased demand on helpdesks and call centres. If the idea of conducting or supporting business online is to introduce efficiencies and/or extend the reach of your business, then building highly usable web sites is a must.
This presentation introduces the concepts of usability and user-centred design. It contrasts user-centred design methods with traditional development approaches, and provides an overview of how user-centred design methods can be introduced into web development projects. A case study of a user-centred web redesign project is discussed.
The presentation covers the following topics:
- Defining "usability"
- The term "usability" is used in various ways
- Why is usability important for the web?
- User-centred design
- Putting user-centred design into practice
- Usability and return on investment
- A user-centred design case study
- Support for user-centred design at Monash
Presented by: Dey Alexander
Date: 17 April, 2003
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