Skip to content | Change text size
 

Student email FAQs

How do I access my email?

Via mail.monash.edu.au

  1. Open a web browser
  2. Type the web address http://mail.monash.edu.au into the address bar
  3. Enter your Authcate username in the Username box
  4. Enter your Authcate password in the Password box
  5. Click the Login button
  6. You should then be presented with your Monash WebMail.

OR via my.monash.edu.au

  1. Open a web browser
  2. Type the web address http://my.monash.edu.au into the address bar
  3. Enter your Authcate username in the Username box
  4. Enter your Authcate password in the Password box
  5. Click the Login button
  6. Select Email from the tabs at the top of the page
  7. You should then be presented with your Monash WebMail.

Where can I access Monash WebMail?

You can access your Monash WebMail account from anywhere where you have access to a web browser (such as Netscape, Mozilla or Internet Explorer). Simply log in to your Monash WebMail at http://mail.monash.edu.au using your Authcate username and password.

Which web browsers work with WebMail?

Any web browser with supports Javascript should work with WebMail.

Monash WebMail requires Javascript enabled to work

If you see the error message Monash WebMail requires Javascript enabled to work, please ensure you have Javascript enabled in your browser.

When I send a message, is a copy saved?

Yes. WebMail saves copies of your messages in a folder called Sent. Click on the Folders button to the left of the WebMail window to get the list of your folders, then click Sent to see its contents.

My name under WebMail is wrong. Can I change it?

At the moment, WebMail uses the name you provided to Monash when you enrolled. We are working on a method of allowing you to select from various alternative names.

Can I use another mail program with WebMail?

No. ITS has designed the new student email service to work exclusively on the Web.

I'm vision impaired. How can I use WebMail?

We recommend that you register with Monash's Disability Liaison Unit. They may be able to offer you assistance with your studies.

You may be able to use WebMail satisfactorily by selecting large fonts. You can do this in your browser. You can also increase the size of the displayed text by:

  1. Log in to Monash WebMail
  2. Click on Options
  3. Select Appearance
  4. In the Display Font section at the bottom of the page, select a Face, Size and Spacing to best suit your requirements.

A text-to-speech reader may also be helpful.

  
Related links